Common Questions

Why am I permitted to purchase a Hearing Aids Elite product without seeing a doctor or hearing specialist?
Can I give a PSAPS as a gift?
What if my PSAPS is not comfortable or doesn’t fit properly?
Why do I hear a whistling sound in my device?
Is a one-size fits all product really going to help my hearing?
Why do my ears feel full or plugged?
How should I store my PSAPS?
Shouldn’t these devices be more expensive?
Do I need two devices so I can put one each ear?
Is it safe to use my home phone and cellphone, or will it interfere with the device?
How can I order a Hearing Aids Elite product?
Do I need to speak with my doctor first?
Do Hearing Aids Elite products help all types of hearing loss?
Do I need a hearing device?
Will my insurance cover my Hearing Aids Elite product?
How can I make my hearing device last longer?
How do I handle accidental ingestion of the device or its battery?
Can my hearing device be reprogrammed?
Is the device comfortable?
How should I tell family and friends about Hearing Aids Elite?
How do I take care of my PSAPS
DOs & DON'Ts

Why am I permitted to purchase a Hearing Aids Elite product without seeing a doctor or hearing specialist?
Our personal sound amplification products (PSAPS) are pretty much one size fits all, so you do not need to be specially fitted to wear them. They are designed for individuals experiencing hearing loss at a mild to medium level as they provide smooth amplification. They are even adjustable to provide a comfortable fit.

Hearing Aids Elite recommends that you have your hearing tested annually whether you are experiencing changes or not. It is also a good idea to have a medical professional evaluate your hearing loss to rule out any potential medical conditions prior to using any type of hearing device.

Please be sure to read instructions and warnings thoroughly before using your PSAPS, and if you experience any warning signs, be sure to see your doctor.

Can I give a PSAPS as a gift?
Absolutely! Unlike other devices that need to be specifically fit to the ear, our products do not. These make exceptional gifts, especially because there is a good chance that you notice hearing loss on someone else before they even do.

Hearing Aid Elite products are discreet and comfortable. They feature easy-to-use volume controls that allow the user to tailor the amplification to the hearing loss. It is so easy that the gift recipient can use it right out of the box. Our products are proven effective to help with mild to moderate levels of hearing loss.

Also, if your loved one finds that a PSAPS is not for them, we offer a 30-day Money Back Guarantee so there is no risk. We do recommend that the person you are purchasing a device for have a consultation with a licensed medical professional prior to use.

What if my PSAPS is not comfortable or doesn’t fit properly?
Most people with mild to moderate hearing loss will find Hearing Aids Elite products to be very beneficial. However, there are always going to be exceptions with any hearing device. If this is the case, simply call customer service. We may be able to help troubleshoot any concerns, but if you still are not satisfied, you are covered by a money-back guarantee.

You have 30 days to decide if our product is right for you. If you find that it is not, simply return it. We will refund the purchase price, minus shipping and handling. This offers peace-of-mind so you can shop confidently.

Why do I hear a whistling sound in my device?
That whistling sound is not much of a concern; it is simply feedback, which is very common with hearing aids. When the speaker produces sound, sometimes this occurs when it tries to get back to the microphone. This can typically be remedied by just reducing the volume.

Is a one-size fits all product really going to help my hearing?
While it is easy to be skeptical, if your hearing loss is age or noise-induced, our products are designed to address your needs. It amplifies frequency ranges where natural speech is found. Therefore, it amplifies only the frequencies when needed. Sometimes things are muffled and just need to be a little clearer, not louder!

Not to mention, Hearing Aids Elite’s product are behind-the-ear aids so only a very small part goes in the ear. An adjustable clear wire fits comfortable on the exterior of the ear.

Why do my ears feel full or plugged?
This is actually very common! You may feel like you sound like you are talking loud or in a barrel. Understand that because your own voice is also amplified, you will naturally feel like you are talking a little louder when you are not. You will find that after you allow yourself time to adjust to the presence of the device, it will become less noticeable every day.

How should I store my PSAPS?
Hearing Aids Elite provides a case; your device should be stored at room temperature and in the case, with the power turned off.

Shouldn’t these devices be more expensive?
You would be surprised at the deals you can get when you buy direct without the middle man. When overhead is reduced, those savings can either be passed on to customers or used as profit. We choose to pass the savings onto you to make it more affordable for everyone to get the hearing assistance they need.

There is a huge commitment involved when you purchase a traditional hearing aid. They require personal fittings, maintenance and can cost thousands. When you use our device, you never have to panic if you misplace it! High-quality digital sound at an affordable price makes our product an exceptional deal. Then, when you factor in the 100 percent satisfaction guarantee, you really cannot go wrong.

Do I need two devices so I can put one each ear?
Since hearing typically deteriorates simultaneously in both ears, it is always recommended to have a device on both sides for optimal hearing. This also helps your ears to understand words when surrounded by noise, which would otherwise sound muffled. Our customers find that when they use one in each ear, they appreciate improved sound quality, hearing range and smoother tone. Due to this, we offer an exceptional deal when you purchase a second product.

Is it safe to use my home phone and cellphone, or will it interfere with the device?
You will be thrilled to learn that Hearing Aids Elite products can be used with phones, even cellphones. Since it features a special shield, it is rare that it will ever cause any interference. In the case that you do hear a little whistle, simply tilt your head in the opposite direction of the phone and it should promptly stop. After a few times on the phone, you will find an ideal position that won’t cause whistling.

How can I order a Hearing Aids Elite product?
Ordering is easy...

Do I need to speak with my doctor first?
It is important that your ears be evaluated by a licensed physician prior to using any type of hearing device. Hearing loss isn’t always the result of noise or aging; sometimes it is excessive wax buildup or an underlying medical condition. If you haven’t already ruled out the possibility of a health problem, you should consult with your doctor first. Ideally, you will meet with a one that specializes in ear diseases.

If you have any of the following symptoms, you should consult with your doctor first:

• Discomfort or pain in your ear
• Excessive wax buildup in your medical history
• Drainage or fluid in the last 3 months
• Hearing loss that has worsened in the past 3 months
• Ringing in one ear only
• Plugged feeling, blockage or infection
• Fluctuating, sudden or rapidly progressing hearing less
• Deformity of the ear

Do Hearing Aids Elite products help all types of hearing loss?
Our products are designed to help with hearing loss at mild to moderate levels. They are ideal for those that don’t want the commitment or expenses associated with a traditional hearing device. They are affordable, high-quality, easy to order and perfect for you or to give as a gift to a loved one.

Our PSAPS have been designed thoughtfully with innovative technology to deliver digital sound that is crystal clear. You will be surprised at how much easier it is to understand dialogue and interact in a conversation.

Do I need a hearing device?
Since hearing typically deteriorates so slowly, it can be easily overlooked. You may be experiencing hearing loss and need a PSAPS if:

• You often try to read lips to follow a conversation.
• Sometimes you don’t hear the phone or doorbell ring.
• You feel that others around you are constantly mumbling.
• You need to ask people to repeat details of a conversation that you have missed.
• You have a difficult time following jokes or stories.
• People complain that your television and radio too loud.
• Loved ones are commenting on your hearing loss.

Will my insurance cover my Hearing Aids Elite product?
It is rare to find any insurance companies that cover any type of hearing device. Clearly, this is rather unfortunate, and a primary reason why so many people simply go without help. This is also why we strive to keep our pricing low so it is more affordable to the average consumer who really needs a hearing device, but can’t afford the cost of a traditional one. You should still go through your current health care plan with your provider to see if it is covered.

How can I make my hearing device last longer?
There are a few things that you can do to get the most out of your personal sound amplification product:

• Always keep your ears and device free of wax. An accumulation reduces sound quality, and diminishes the device’s lifespan.
• Turn the device off whenever you are not using it.
• Long-term exposure to high altitudes or excessive heat should be avoided.
• Do not remove wax from your ear canal using any instruments, such as hairpins, toothpicks or cotton swabs.
• Always store your device at room temperature in the case provided.

How do I handle accidental ingestion of the device or its battery?
If either component is swallowed, call (202) 625-3333 for treatment or council from The National Button Battery Ingestion Hotline.

Can my hearing device be reprogrammed?
Our hearing devices cannot be adjusted as they are already preprogrammed before you receive them. They are designed to help mild to moderate levels of hearing loss. That being said, they do feature a volume control so you are able to adjust the sound level to meet your needs.

Is the device comfortable?
You may be surprised at just how small and comfortable our hearing aids are. A clear plastic wire falls on the outside of the ear and the aid itself is as small as a pen cap. Due to its design, someone would have to be looking at you very closely from the side to even notice it.

Just like breaking in a pair of running shoes or high heels, it is recommended to wear the device for brief periods at first, and then extend the term so you have time to slowly get used to wearing it.

How should I tell family and friends about Hearing Aids Elite?
We make it easy to share and earn money towards your next purchase! You can make your own brochure or share our page in emails, etc., and every referral you send will earn you $20 off the purchase of your next device. Not only that, the person you referred gets $20 off too!

How do I take care of my PSAPS?
General care is easy, but here are tips of what you should and should not do.

Do

• Do clean regularly with a slightly moist cloth.
• Do extend battery life by turning the device off when not in use.
• Do use the cleaning instrument provided to clean away any visible wax.
• Do store your device at room temperature in the case provided.

Don’t

• Don’t try to make repairs or adjustments by opening your device.
• Don’t allow your hearing device to be exposed to hair dryers, heat lamps, stoves, the glove compartment of your car on a hot day or a windowsill.
• Don’t leave your hearing aids sitting out where pets or children can get ahold of them.
• Don’t apply hairspray or any other aerosol or pump styling products while wearing your device.
• Don’t throw or drop your device.
• Don’t let the hearing aid be penetrated by liquid, so don’t wear while swimming, showering, etc.