Please have a look at our frequently asked questions.


Please have a look at our frequently asked questions.

Pre sales questions

Will hearingaidselite hearing aids work for me without being tested?

Our technology allows you to pick different mode settings and volume settings so you can find the best combination of sound for your ears. You don’t need an audiogram (hearing test) to purchase our hearing aids.

will this fit my ears?

We include earbuds in 3 different sizes (small, medium, large) with each hearing device, allowing 99% of our customers to get the correct fit.

How do I control the volume settings?

Our aids have multiple volume settings that can be easily adjusted so you can find the best volume settings for your ears.

What if this doesn’t work for me?

Not to worry! Hearing loss is complex and different for everyone. That’s why we offer a 30-day return policy. Simply contact us within 30 days of receiving your purchase to return your hearing device and our customer service experts will handle your refund request.

Why does hearingaidselite not have a physical store where we can try before we buy?

In an effort to cut out the middleman and save you money, we have eliminated all unnecessary costs. This allows us to pass on the savings to our customers as well as gives us the ability to service customers nationwide.

Should I leave my hearing aids in as i go through airport security?

It is not necessary to remove hearing aids at security checkpoints, but you can always ask to be sure.

Can I change the treble and bass?

You cannot specifically change the treble and bass, but you CAN switch between different modes and different volume settings. All our hearing aids have 3 or more modes, and multiple volume levels, so if you adjust between the different modes and volume settings you should be able to get the need sound for you.

Will hearing aids interfere when using the phone?

No. HearingAidsElite’s hearing aids will not interfere with your TV or phone. In fact, they enhance the sound and make it better!

How does the trial period work?

HearingAidsElite Hearing Aids requires a minimum trial period of 21 days. This minimum trial period is required because medical studies show that your brain requires about three weeks to adjust to new hearing aids. Your satisfaction is guaranteed. If you are not satisfied with your HearingAidsElite Hearing Aid, you have 30 days from the delivery date to return it for an exchange or refund.

What is that thing that looks like an antenna? can I cut it off?

Some hearing aids have a retrieval cord to assist you with the removal of your hearing aids. When the hearing aid is in your ear, grasp the line firmly and pull gently to remove your hearing aid. Cutting them off will not affect the performance of your device; however, it will void the warranty.

How can I pay for my order?

Online orders can be paid using a credit card/debit card PayPal account.

What is your return policy?

Customers have 30 days to try any device and return it. We strongly recommend you read the HearingAidsElite return and exchanges policy and contact us if you have any questions.